Refund Policy

Last updated 15 August 2026

Every account gets one free tailoring, so you can see exactly what you are buying before you pay. If you buy anyway and it was not what you wanted, ask us within 14 days and we will refund what you have not used.

The short version

Within 14 days, unused: full refund, no questions.
Within 14 days, partly used: we refund the unused portion.
Something broke and we could not fix it: full refund, regardless of use.
After 14 days: we will still look at it. This policy sets a floor, not a ceiling.

Why the free tailoring matters

The free tailoring is not a teaser — it is the complete product, run once, including the download. It exists so that nobody has to pay to discover whether this works for their résumé. That is also why our refund terms for used credits are narrower than they might otherwise be: you were able to evaluate the thing itself, at no cost, before spending anything.

Credit packs

Credits are refunded pro rata on the credits you have not spent. If you bought the 15-credit pack for $15 and used 3, we refund $12.

Search Passes

A Search Pass is a time window, so it is refunded pro rata on days remaining, rounded in your favour. A 30-day pass returned on day 4 is refunded for 26 days.

What happens to your balance

When a refund is processed, the refunded credits are removed from your balance. If you have already spent more than the refunded amount, your balance can go to zero — you cannot be refunded for a tailoring and keep the ability to run it. Your existing tailored résumés are not deleted and remain downloadable.

How to ask

Email soulaimane.boukrab@gmail.com from the address on your account, and say which purchase you mean. We aim to answer within two business days.

Purchases are made through Paddle.com Market Ltd, our Merchant of Record, so the refund is issued by Paddle back to your original payment method. It typically appears within 5–10 business days depending on your bank. You may also contact Paddle directly using the receipt they emailed you.

Your statutory rights

If you are a consumer in the UK or EEA you normally have a 14-day right to withdraw from a distance purchase. Because credits are usable immediately, starting to use them counts as asking us to begin performance, and the withdrawal right does not extend to credits you have already spent. It continues to apply to everything you have not. Nothing in this policy limits rights you have by law.

Chargebacks

If something has gone wrong, email us first — it is faster than a chargeback and we would rather fix it. Accounts with an unresolved chargeback may be suspended until it is settled.